General Rule: Subscription fees are non-refundable once the billing cycle begins, except in cases specified below.
1. Subscription Refunds
Accidental Purchase
✅ Full Refund
Within 48 hours via Apple/Google
Within 48 hours via Apple/Google
Technical Failure (KadamPe's fault)
✅ Full/Prorated Refund
After verification of logs. If the app is non-functional for more than 72 consecutive hours due to KadamPe's technical issues, a pro-rata refund for the downtime period will be provided.
After verification of logs. If the app is non-functional for more than 72 consecutive hours due to KadamPe's technical issues, a pro-rata refund for the downtime period will be provided.
Mid-Cycle Cancellation
❌ No Refund
Access continues until cycle ends
Access continues until cycle ends
2. Challenge Entry Fees
- ✅ Before Challenge Starts: 100% refund to Rewards Balance
- ❌ After Challenge Starts: Entry fee forfeited
- 🔄 Challenge Cancelled by KadamPe: 100% refund + pro-rata prizes
3. Processing Times
Apple/Google Refunds
Up to 7 business days
UPI/Bank Refunds
3–5 business days
Challenge Refunds
Within 24 hours to Rewards Balance